Guest Services

Friendly hospitality and distinctive service are only two reasons TI is the perennial award winning resort on the Las Vegas Strip. Additionally, our dedicated staff is available to expedite the needs of our business guests, and answer HOTEL FAQs.

Direct: +1 702.894.7409

Toll Free: +1 800.944.7444 ext. 7409

Fax: +1 702.894.7414

Email: guestservices@treasureisland.com

Location: Hotel Lobby across from the Front Desk

Hotel Express Self Check In Kiosks

• Located adjacent to the Lobby Store near the Valet/Casino entrance, and next to Starbucks near the Mystère Theatre
• Surcharges may apply for Early Check-In and Late Check-Out
• Open daily from 6:00 a.m. to 11:00 p.m. (subject to change)
• Discounted Early Check-In fees (access room prior to 3:00 p.m.)
• Late Check-Out option available from the Front Desk

Free Self Park Garage

• Free for Hotel & Casino Guests
• Open 24 Hours Daily
• Connected to Hotel by Pedestrian Bridge
• 632 Parking Spaces | 4 Garage Elevators
• Electronic Vehicle (EV) Charging Stations
• Fully Lighted with Security Surveilance*
• 8' 1" Clearance Entry up to Level 2 Only
• 6' 10" Clearance Levels 3 thru 7
• Use Mel Tormé Way, Las Vegas, NV 89109
  for approx. GPS location or Google Maps

Valet Parking

• Free (Gratuity Optional) for Hotel & Casino Guests
• Open 24 Hours Daily
• Limited Availability
• Use 3300 Las Vegas Blvd S, Las Vegas, NV 89109
  for approx. GPS location or Google Maps
  

Oversize Parking > 8' 1"

• Limited Availability at The Mirage
• $30 Per Day for Vans & Large Vehicles
• $50 Per Day for Buses & Multi Axle Vehicles
• Prices Subject to Change
• Use 2301 Buccaneer Blvd, Las Vegas, NV 89109
  for approx. GPS location or Google Maps

* Please note the Treasure Island parking facilities are offered as a complimentary service. However, each vehicle operator and/or owner assumes all risks. Treasure Island is not liable for loss, damage or injury that may occur while using the parking facilities. Lock up and be safe.

Enjoy the convenience of electric vehicle (EV) charging stations located on Floor 4 Row H of the free TI Self Park Garage. Charging rates vary as provided by Noodoe EV, and payment is accepted by credit card, Google Pay, or Apple Pay. You can also get the Noodoe App here.

TI is conveniently located on Las Vegas Boulevard (The Strip) and is within easy walking distance to many exciting attractions. For further destinations in and around Las Vegas valley, the following transportation options are available

Free Tram to/from The Mirage

• Sunday – Thursday | 12:00 p.m. to 9:00 p.m.
• Friday & Saturday | 12:00 p.m. to 12:00 a.m.

A free light rail tramway ride (about 90 seconds each way) to and from The Mirage Hotel & Casino operates approximately every 5 minutes. Please note the tram does not operate during inclement weather and routine maintenance.

Las Vegas Taxi Service & Ride-Share

A 24-hour taxi line is located at the front entrance of TI. Cab fare to the airport is a flat fee of $28 each way. Uber and Lyft ride-share services are also available, with pick-up and drop-off near valet parking. We recommend RideGuru to review your best options.

Wheelchairs & Scooters

Complimentary wheelchairs and rental scooters are available from the TI Bell Desk. Wheelchairs are free to hotel guests (based on availability) with a refundable credit card deposit on file. Electric scooters are available for rent at a daily rate. Call the TI Bell Desk direct +1 702.894.7419 or toll free +1 800.944.7444 ext. 7419 for details.

Las Vegas Airport Shuttle

Several companies offer shuttle service to and from McCarran International (LAS) Airport. The cost is approximately $15.00 per person each way.

Signs directing you to the shuttle area are posted on the transportation level at the airport outside baggage claim. Reservations are required and can be made directly through the shuttle companies for return rides from Treasure Island to the airport.

Las Vegas Limousines

Our Bell Desk can assist you with limo arrangements through a reputable independent area limousine company. Special charters can also be arranged for larger parties. Please call +1 800.944.7444 ext. 7419 for reservations and more details. The following is a guideline of types of luxury cars, the approximate cost and number of passengers each can accommodate:

Luxury Sedans 4 pax from $65 per hour

Stretch limousines 8 pax from $85 per hour

Ultra stretch limos 10 pax from $95 per hour

Ultra stretch SUV 16 pax from $150-250 per hour

Las Vegas City Bus

The Deuce on The Strip double-decker city bus service is available 24 hours, and leaves from TI every 15 to 20 minutes. The cost is $6 per person for 2 hours, $8 for a 24 hour pass, or $20 for a three day pass (subject to change). Additional information and purchase multi-day passes online at https://www.rtcsnv.com/ways-to-travel/fares-passes/.

Las Vegas Car Rentals | Dollar & Hertz

A Dollar Rent-A-Car desk is conveniently located inside TI, and open* from 7:00 a.m. to 4:00 p.m. each day. For rental assistance, please call Dollar at 800.800.4000 or at www.dollar.com. In addition, Hertz rental desk in Sirens Cove is open* from 7:00 a.m. to 4:00 p.m., and can be reached at 800.654.3131 or 702.734.0613, or at www.hertz.com. * Rental desks hours on vehicle inventory may be limited based on availability.

NOTE: All transportation prices listed above are subject to change without notice, and do not include gratuities where applicable.

The Bell Desk at Treasure Island provides a full range of guest services including assistance with your luggage, car rental information, planning day trips, dry cleaning services and more. Our experienced representatives can also help book Las Vegas area tours, transportation, and golf outings in addition to suggesting the perfect restaurant and answer your general questions.

Direct: +1 702.894.7419

Toll Free: +1 800.944.7444 ext. 7419

Email: TI-FrontServices@treasureisland.com

Location: Hotel Lobby across from the Front Desk

Spectacular Las Vegas Tours

• Helicopter & Bus Tours
• Grand Canyon Tours
• Red Rock Canyon
• Valley of Fire State Park

We work with only the most reputable companies, offering a variety of airplane and helicopter tours of the area for groups of all sizes, including exciting night trips over the Las Vegas Strip. The most popular tours tend to book up quickly, so advance reservations are recommended.

Please call +1 800-944-7444 ext. 7419 for reservations and more details.

With so many options available at TI on the Las Vegas Strip, why limit your gift to any one service or venue?

Purchase TI Las Vegas Gift Certificates in amounts of $25, $50 and/or $100, which may be redeemed at any of our food and beverage venues (except Señor Frog’s, Popeyes and Pei Wei), or services at Oleksandra Spa, a Pool Cabana rental, and/or most of our retail shops (except the Mystère Store, Lola Soap, Himalaya, Fume Extra, Viva Vegas, and CVS).

TI Las Vegas Gift Certificates may be purchased Monday thru Friday by calling toll free +1 800.955.4777 (ext. 7475) or direct +1 702.894.7475 from 6:00 a.m. to 12:00 p.m., or +1 702.303.6439 from 12:00 p.m. to 3:00 p.m.  The cashier will process the order and leave the Gift Certificates under the hotel guest name specified at the Guest Services Desk (located across from the Front Desk in the hotel lobby), or mailed to the billing address used to purchase the certificates.

Please note that gift certificates may not be redeemed for cash, and are not available for casino gaming.

• Complimentary* wheelchairs and electric scooters available for rent
• Over 70 rooms designed for disabled accessibility
• Wheelchair/scooter accessible elevators and hallways
• Outdoor heated pool lift equipment
• Free valet parking and disabled parking spaces in self-parking garage
• Restaurant line passes upon request
• Public phones meet ADA accessibility guidelines including volume controls and braille
• Complimentary* listening devices for show room theater and meeting rooms available upon request

* Some services noted above may require a credit card deposit, which is refunded upon return of undamaged equipment.

For equipment requests, please call the TI Bell Desk direct +1 702.894.7419 or toll free +1 800.944-7444 ext. 7419 for details. If you are deaf, hard of hearing, or do not use your voice to communicate, you may contact us via 711 or other relay services.

Very sorry, but we do not permit any pets in the hotel at anytime with the exception of trained (or in training) service dogs for disability assistance only (e.g. not including emotional support animals). Guests who use certified service animals must retain control of their animals on a leash at all times. A minimum cleaning fee of $200 is assessed to those guests who board unauthorized pets at the hotel.

Nearby Pet Care Facilities

• Pawsh Palace
• Luxe Pet Hotels
• Camp Bow Wow

Please contact the TI Bell Desk in the hotel lobby for other suggestions.